Frequently Asked Questions

Everything you need to know about your gear and orders.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy for performance footwear?

We offer a 30-day return policy for all products, including performance footwear, provided they are in their original packaging and have not been used outdoors.

Do you offer a warranty on technical gear?

Yes, most Salomon products come with a 2-year limited warranty against defects in materials and workmanship from the date of purchase.

How do I choose the right size for my ski boots?

We recommend using our online size guide which uses Mondo Point measurements. For the most precise fit, we suggest measuring your foot in centimeters.

What shipping options are available?

We offer standard ground shipping, expedited shipping, and express delivery options. Shipping times and costs vary based on your location and selected method.

How should I clean and maintain my Gore-Tex products?

Gore-Tex items should be machine washed in warm water with a small amount of liquid detergent, then tumble dried on a warm cycle to reactivate the water-repellent (DWR) coating.